SuccessKPI Drives 50% Worldwide Suppose in CCaaS with Invisible AI WEM Platform, Fresh Investments in Advertising and marketing and Finance

Appoints Dave Toliver CMO; David Liu CFO

FAIRFAX COUNTY, Va., Feb. 12, 2026 /PRNewswire/ — SuccessKPI, a cloud-native, personnel engagement administration (WEM) supplier, reported over 50% global earnings say in 2025 driven by double-digit annual will increase on gross sales of their invisible AI-powered WEM platform within the contact heart as a carrier (CCaaS) market.

Whereas their greatest market is North The United States, identical double-digit will increase were recorded by SuccessKPI in Europe and the Asia Pacific areas where AI-powered WEM adoption might be very top. Authorities, logistics and healthcare were the main adoption and earnings-generating verticals for SuccessKPI alternatives, equivalent to Automated Quality Monitoring (Auto-QM), Agent Observability, AI Deep Prompts and Topic Miner. These improvements reduction customers analyze as a lot as 100% of contact heart interactions all the diagram in which through a pair of languages, floor compliance dangers, coach brokers dynamically and detect emerging buyer intent and operational patterns — all at velocity and scale.

The solid say is driven essentially from sizable enterprises and authorities agencies that own complex operations requiring a solid focal point on optimizing buyer journey (CX) and the usage of AI to power automation.

Recognizing the assorted to scale operations and seize high-say, high-margin market segments an increasing number of anxious AI-automatic WEM technology, SuccessKPI has elevated their global footprint with knowledge services and products within the United States, Canada, the UK, Germany and Singapore, and plans to grow to be the Center East in 2026. In addition, the firm has invested in newly expanded marketing and marketing and finance departments.

“We’re extremely cheerful to account one other three hundred and sixty five days of solid say and even more desirous regarding the growing take a look at for SuccessKPI’s possess invisible AI that works seamlessly at the support of the scenes to give a enhance to contact heart efficiency,” acknowledged Dave Rennyson, CEO of SuccessKPI. “In retaining with our raised expectations, I’m asserting the appointment of two savvy dilapidated leaders – Dave Toliver for marketing and marketing and David Liu for finance – to capitalize on these emerging market opportunities.”

Dave Toliver has joined SuccessKPI as chief marketing and marketing officer (CMO) to develop the firm’s attain in established and emerging markets for AI WEM. Toliver brings nearly 30 years of journey utilizing take a look at for revolutionary tech corporations equivalent to Genesys, MicroStrategy, Ellucian, and most currently HSI, where he helped to double earnings through natural gross sales say and by acquisition.

David Liu has evolved inside of SuccessKPI to Chief Financial Officer (CFO). On this role, Liu leverages 20+ years’ journey correct through the firm and in finance roles at GE Capital, Citigroup and Amazon. He’s going to oversee Finance, Company Trend and HR, utilizing financial approach and strengthening SuccessKPI’s working mannequin as the firm continues to grow.

SuccessKPI continues to attain amongst the market leaders of Frost & Sullivan’s Frost Radar: Workforce Engagement Administration (WEM) 2025 for the third straight three hundred and sixty five days. Frost & Sullivan moreover named SuccessKPI as a 2025 Worldwide Customer Price Award Chief winner in retaining with their aggressive personnel administration, dialog analytics, automatic quality monitoring and agent support mixed into a single SaaS-essentially based answer.

“Their focal point on rate creation, transparency and true enchancment has made SuccessKPI a relied on accomplice for enterprises modernizing their buyer engagement concepts,” acknowledged Frost & Sullivan analyst Ankita Singh, Alternate Major.

About SuccessKPI

SuccessKPI is a cloud-native personnel engagement administration (WEM) platform that’s revolutionizing how contact services and products can utilize man made intelligence and recordsdata automation to give a enhance to enterprise outcomes and radically change buyer experiences. SuccessKPI is relied on by just a few of the sector’s greatest authorities, BPO, financial, healthcare and technology contact services and products within the United States, Europe and Latin The United States. With over 180 integrations and recognition as a first-rate in Frost & Sullivan’s 2024 and 2025 WEM Frost Radar™ and CRM Journal’s 2024 Alternate Chief Awards, SuccessKPI continues to dwelling the usual for AI-driven contact heart optimization alternatives.

Digital Networks:

Web: https://www.successkpi.com

Weblog: https://successkpi.com/weblog/

LinkedIn: https://www.linkedin.com/firm/successkpi

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SOURCE SuccessKPI